Frequently Asked Questions (FAQ)

1. Are Bandozza straps genuine Apple, Samsung, or Garmin products?

No. Bandozza is an independent brand. We do not sell, represent, or distribute any branded or trademarked watch products. All our straps are aftermarket accessories, crafted with premium materials to fit and complement compatible watches. Any mention of brands is purely for compatibility reference only, with no affiliation or endorsement.

2. What makes Bandozza straps different from other brands?

Every Bandozza strap is expertly crafted using high-quality materials, chosen for comfort, durability, and aesthetics. Our designs are created to enhance your watch’s appearance and provide a luxury feel without compromising everyday functionality.

3. Are your straps compatible with my watch?

Yes. Each product page clearly states the watch models and sizes the strap is compatible with. If you’re unsure which size fits your watch, our customer support team can assist you with compatibility guidance before purchase.

4. Do Bandozza straps come with a warranty?

Yes. All straps come with a 60-day quality assurance guarantee. If your strap is found to be defective due to a manufacturing or material issue (not caused by human misuse) within 60 days, we’ll replace it at no additional cost.

5. Can I return or exchange my strap if I change my mind?

Unfortunately, due to hygiene and product handling standards, we do not accept returns or exchanges for used or worn straps. However, if the item arrives defective or damaged, we’ll arrange a replacement promptly under our warranty policy.

6. How long does shipping take?

We typically process and dispatch orders within 48 hours of confirmation (excluding weekends and holidays).
Delivery usually takes 7–14 working days, depending on your region and courier service availability.

7. How do I care for my watch strap?

To maintain the longevity of your Bandozza strap:

• Avoid contact with water, perfume, or chemicals.
• Wipe gently with a soft cloth after wear.
• Store in a dry, cool place away from direct sunlight.
  Proper care ensures your strap remains in pristine condition for years.

8. What materials are used in Bandozza straps?

Our collection includes straps made from genuine leather, fluoroelastomer rubber, woven nylon, and stainless-steel hardware. Each material is selected for comfort, resilience, and style to suit different lifestyles and occasions.

9. How do I know my order has been shipped?

Once your order is dispatched, you’ll receive a confirmation email with a tracking number.

10. How can I contact customer service?

You can reach our team via email at support@thewatchsavvy.com.
We’re available Monday to Friday (excluding public holidays) and will respond as soon as possible to assist with your inquiries.