Safety & Trust at The Watch Savv

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🔒 Our Commitment to Safe Transactions

At The Watch Savvy, every transaction is protected by a multi‑layered safety system designed to ensure secure payment, verified authenticity, and insured delivery. We own and inspect every watch before sale — there are no third‑party sellers or consignment risks.

💳 Secure Payment

• Encrypted Checkout — All card payments are protected with PCI‑DSS‑compliant encryption over HTTPS SSL channels.
• Trusted Gateways — We process payments exclusively through certified providers such as major banks, PayPal and Wise.
• Identity Verification — High‑value orders may require brief identity verification to prevent fraud.
• Third‑Party Escrow Protection — When you place an order, your payment is held securely by an independent escrow service. Funds are released to The Watch Savvy Limited (Hong Kong SAR) only after you confirm receipt and satisfaction with the watch. If a valid dispute arises, the escrow partner will return your payment in full.

Payment confirmations are issued immediately by email. We do not request confidential card information via phone or message under any circumstance.

🕰️ Watch Inspection & Testing

Every timepiece undergoes a stringent multi‑point inspection before being listed for sale:

• Authenticity Verification — Serial numbers, references, and movements cross‑checked with manufacturer databases.
• Mechanical Testing — Accuracy, amplitude, and power reserve tested on professional timing equipment.
• Case & Dial Inspection — 10× magnified examination to confirm originality and note cosmetic details.
• Component Verification — Parts verified against manufacturer specifications; aftermarket components are never accepted without disclosure.
• Function Check — Complications tested (chronograph, date, GMT, etc.) to ensure reliable operation.

Once a watch passes all checks, it receives a numbered The Watch Savvy Certificate of Authenticity and is sealed for shipment.

🔖 Preserving Authenticity

Authenticity is the foundation of trust. Each watch sold by The Watch Savvy:

• Is owned and inspected by our in‑house experts — no consignment or external sourcing.
• Includes a verified serial number and traceable record in our database.
• Comes with detailed condition reports and original papers (if available).
• Is sealed after inspection to ensure the watch received matches the certified state.

📦 Safe & Insured Delivery

• Professional Packaging — Each piece ships in shock‑absorbing layers with waterproof wrapping.
• Global Logistics Partners — Insured express couriers (DHL, FedEx, SF Express Premier).
• Full Value Insurance — Every shipment covered 100 % until delivered and signed by the recipient.
• Live Tracking — Customers receive tracking codes with status updates and delivery notifications.
• Damage or Loss Assistance — Our service team manages claims directly so the buyer never bears loss risk.

🧠 Buyer Rights & Protection

• 7‑Day Inspection Period — If the watch differs from description or expectations, contact us within 7 days for return or exchange.
• Authenticity Guarantee — If a watch is proven inauthentic (which has never happened in our operation), you receive a full refund plus verification documentation.
• Warranty Coverage — 12‑month in‑house warranty covers manufacturing defects and mechanical issues.
• Data Privacy — Customer data is stored on encrypted servers within compliance of GDPR and Hong Kong Privacy Ordinance cap. 486.

If you ever feel uncertain about a step of the process, contact our Customer Security Team at support@thewatchsavvy.com. We respond within 24 hours to review and resolve any concerns.

✅ Summary: Our Safety Promise

The Watch Savvy guarantees that every stage — from payment to delivery — follows a transparent, verified, and insured protocol. Buyers always interact directly with our team, not third parties. Your investment, your privacy, and your confidence remain fully protected.